Install Shopee Chat
Last updated
Last updated
In the general settings tab, the system will display various features, depending on your needs you can choose to turn these features ON or OFF.
Here you can configure functions for template messages. If you want to set up a function, you need to turn ON mode.
(1) Turn ON if you want to use the message template suggestion feature in conversations: Enter the conversation, type "/text" to display quick reply templates.
(2) Turn ON if you want to manage template messages by topic.
(3) Turn ON if you want the message to be sent immediately upon selection.
(4) Turn ON if you want to quickly search for template messages. You can search for template messages by sort order, by name, or by content.
(5) Turn ON if you want to display only the template message content; other fields besides the content will be hidden.
To add a new template message, please follow these steps:
(1) Click "Add" -> A new form will be displayed
(2) Name the message template
(3) Content to be sent to the customer:
Insert automatic data: In the content of the message, you can insert some data in this section
Select "image" if necessary
(4) Click "Add"
Nobi Pro supports the feature of synchronizing template messages across multiple fanpages. To perform message synchronization, please follow these steps:
(1) Click "Sync" -> The sync form is displayed
(2) Select sync page
(3) Select sync target page
(4) Select synchronized message template
(5) Click "Sync"
For the conversation setup feature, you can choose one of the following segmentation methods:
(1) No conversation splitting: All employees in the system will see all conversations from the moment this feature is set up.
(2) Self-assigned staff: Employees will see all their conversations and conversations that are not yet managed by anyone. Employees can claim a conversation by assigning it to themselves.
(3) Automatically divide sequentially without limits:
Employees will only see the conversations they manage. All new conversations will be automatically distributed sequentially to all employees with permissions on the conversation.
If there is a priority setting, it will be allocated according to priority.
If a time setting is established, the system will only distribute conversations according to this time.
(4) Automatic limited sequential distribution: Employees will only see the conversations they manage. All new conversations will be automatically distributed sequentially to all employees with rights over the conversation.
If there is a priority setting, it will be allocated according to priority.
If a time setting is established, the system will only distribute conversations according to this time frame.
It is possible to set a limit on the number of customers divided among each employee per day.
(5) Self-assignment of conversations: Employees will only see the conversations they manage, and if they handle all assigned conversations, they will have the right to claim new conversations from the conversation list.
(6) Priority setting: When the default priority option is turned on.
The priority order for dividing conversations is arranged as follows:
Former manager
Set priorities
Staff on duty
When the default priority option is turned off, the priority order is as follows:
Set priorities
Former manager
Staff on duty
The installation is applicable to all shops
The list of keywords listed below will be marked as prohibited keywords. Do not create automatic messages or send messages when the content contains filtered keywords.
