Lazada conversation

1. Send/Received Messages

After connecting Lazada Shop to the Nobi.Pro software -> Connect to Nobi Chat, when customers send messages, the conversation will automatically appear on the Nobi Pro system. Additionally, you can also sync old conversations into the system.

** Note: Only sync conversations from the last 15 days

(1) Select a template message to send to customers. Instructions for setting up template messages: HERE

(2) Shortcuts & Tips: Open the view list of shortcuts so you can operate faster

(3) Enter message to send: Directly enter the message content to send to customers

(4) Select image: Choose an image/video/gif to send to customers.

2. Conversation Filtering

(1) Search: Search for customers by name or by message content

(2) Filter conversations

• Filter inbox: Click on the message icon

• Filter unread conversations: Click once on the unread icon

• Filter read conversations: Click twice on the unread icon

• Filter unreplied conversations: Click once on the unreplied icon

• Filter conversations with a phone number: Click once on the phone icon

• Filter conversations without a phone number: Click twice on the phone icon

• Filter processed conversations: Click once on the processed icon

• Filter conversations being processed: Click twice on the processed icon

• Filter conversations with an order: Click once on the order icon

• Filter conversations without an order: Click twice on the order icon

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3. Working with dialogue

(1) Birthday: Update customer's birthday.

(2) Assignment: Transfer the conversation to a designated user.

(3) Tagging conversation: Tag the conversation.

4. View Customer Detail

5. View and send order information

At the customer conversation detail screen, a list of the customer's orders will be displayed. You can send order information to the customer by clicking the send button.

7. View and send Voucher

At the conversation detail screen, a list of the shop's valid vouchers will be displayed. You can send voucher information to the customer by clicking the send button.