> For the complete documentation index, see [llms.txt](https://helpv2.nobi.pro/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpv2.nobi.pro/nobi-chat/conversation/lazada-conversation.md).
# Lazada conversation
### 1. Send/Received Messages
After connecting Lazada Shop to the Nobi.Pro software -> Connect to Nobi Chat, when customers send messages, the conversation will automatically appear on the Nobi Pro system. Additionally, you can also sync old conversations into the system.
\*\* Note: Only sync conversations from the last 15 days
(1) Select a template message to send to customers. Instructions for setting up template messages: HERE
(2) Shortcuts & Tips: Open the view list of shortcuts so you can operate faster
(3) Enter message to send: Directly enter the message content to send to customers
(4) Select image: Choose an image/video/gif to send to customers.
### 2. Conversation Filtering
(1) Search: Search for customers by name or by message content
(2) Filter conversations
* Filter inbox: Click on the message icon
* Filter unread conversations: Click once on the unread icon
* Filter read conversations: Click twice on the unread icon
* Filter unreplied conversations: Click once on the unreplied icon
* Filter conversations with a phone number: Click once on the phone icon
* Filter conversations without a phone number: Click twice on the phone icon
* Filter processed conversations: Click once on the processed icon
* Filter conversations being processed: Click twice on the processed icon
* Filter conversations with an order: Click once on the order icon
* Filter conversations without an order: Click twice on the order icon
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### 3. Working with dialogue
(1) Birthday: Update customer's birthday.
(2) Assignment: Transfer the conversation to a designated user.
(3) Tagging conversation: Tag the conversation.
### 4. View Customer Detail
### 5. View and send order information
At the customer conversation detail screen, a list of the customer's orders will be displayed. You can send order information to the customer by clicking the send button.
### 7. View and send Voucher
At the conversation detail screen, a list of the shop's valid vouchers will be displayed. You can send voucher information to the customer by clicking the send button.
