# Shopee conversation

### 1. Send/Received Messages

After connecting Shopee Shop to Nobi.Pro software -> Connect to Nobi Chat, when customers send messages, the conversation will automatically appear on the Nobi Pro system. Additionally, you can also synchronize old conversations into the system.

**\*\* Note:** Only synchronize old conversations from the last 15 days

(1) Select a template message to send to customers. Instructions for setting up template messages: <mark style="color:orange;background-color:blue;">HERE</mark>&#x20;

(2) Shortcuts & Tips: Open the view list of shortcuts so you can operate faster&#x20;

(3) Enter message to send: Directly enter the message content to send to customers&#x20;

(4) Select image: Choose an image/video/gif to send to customers.

<figure><img src="https://571243623-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDtrKUuWNdFWcZWWOZBQQ%2Fuploads%2FugVYoEN6pNh5f8AqvTtj%2Fimage.png?alt=media&#x26;token=2be31320-28c9-4481-af6e-e58bb22fce60" alt=""><figcaption></figcaption></figure>

### 2. Converstation Filtering

(1) Search: Search for customers by name or by message content&#x20;

(2) Filter conversations

* Filter inbox: Click on the message icon&#x20;
* Filter unread conversations: Click once on the unread icon&#x20;
* Filter read conversations: Click twice on the unread icon&#x20;
* Filter unreplied conversations: Click once on the unreplied icon&#x20;
* Filter conversations with a phone number: Click once on the phone icon&#x20;
* Filter conversations without a phone number: Click twice on the phone icon&#x20;
* Filter processed conversations: Click once on the processed icon&#x20;
* Filter conversations being processed: Click twice on the processed icon&#x20;
* Filter conversations with an order: Click once on the order icon&#x20;
* Filter conversations without an order: Click twice on the order icon
*

```
<figure><img src="https://571243623-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDtrKUuWNdFWcZWWOZBQQ%2Fuploads%2FoxUMwlpBFGruy8ewYDd5%2Fimage.png?alt=media&#x26;token=9aa86281-bde5-47b7-bc60-96380985a5f1" alt=""><figcaption></figcaption></figure>
```

### 3. Working with dialogue

(1) Birthday: Update customer's birthday.&#x20;

(2) Assignment: Transfer the conversation to a designated user.&#x20;

(3) User report: Report the shop's customers.&#x20;

(4) Mark as unread: If the conversation has been viewed, click to mark as unread, and the conversation will revert to being unread.&#x20;

(5) Tagging conversation: Tag the conversation.

<figure><img src="https://571243623-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDtrKUuWNdFWcZWWOZBQQ%2Fuploads%2F3aUbjJriCAMalVsE0lHQ%2Fimage.png?alt=media&#x26;token=e3b33ae4-3336-4fd0-8d28-00f4f0968ae9" alt=""><figcaption></figcaption></figure>

### 4. View Customer Detail

### 5. View and send order information

At the customer conversation detail screen, a list of the customer's orders will be displayed. You can send order information to the customer by clicking the send button.

<figure><img src="https://571243623-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDtrKUuWNdFWcZWWOZBQQ%2Fuploads%2F6FEl7NmwrEIPPrKntXBF%2Fimage.png?alt=media&#x26;token=88ea46f8-1694-491d-8f31-bc21273459a9" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

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