Shopee conversation

1. Send/Received Messages

After connecting Shopee Shop to Nobi.Pro software -> Connect to Nobi Chat, when customers send messages, the conversation will automatically appear on the Nobi Pro system. Additionally, you can also synchronize old conversations into the system.

** Note: Only synchronize old conversations from the last 15 days

(1) Select a template message to send to customers. Instructions for setting up template messages: HERE

(2) Shortcuts & Tips: Open the view list of shortcuts so you can operate faster

(3) Enter message to send: Directly enter the message content to send to customers

(4) Select image: Choose an image/video/gif to send to customers.

2. Converstation Filtering

(1) Search: Search for customers by name or by message content

(2) Filter conversations

• Filter inbox: Click on the message icon

• Filter unread conversations: Click once on the unread icon

• Filter read conversations: Click twice on the unread icon

• Filter unreplied conversations: Click once on the unreplied icon

• Filter conversations with a phone number: Click once on the phone icon

• Filter conversations without a phone number: Click twice on the phone icon

• Filter processed conversations: Click once on the processed icon

• Filter conversations being processed: Click twice on the processed icon

• Filter conversations with an order: Click once on the order icon

• Filter conversations without an order: Click twice on the order icon

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3. Working with dialogue

(1) Birthday: Update customer's birthday.

(2) Assignment: Transfer the conversation to a designated user.

(3) User report: Report the shop's customers.

(4) Mark as unread: If the conversation has been viewed, click to mark as unread, and the conversation will revert to being unread.

(5) Tagging conversation: Tag the conversation.

4. View Customer Detail

5. View and send order information

At the customer conversation detail screen, a list of the customer's orders will be displayed. You can send order information to the customer by clicking the send button.