Voip Switchboard

The call center (Voice IP) is a feature integrated into the Nobi Pro system that allows users to call customers directly from the system, store call history, and manage call center agents.

At the Nobi Pro admin page, to monitor call history and manage call center agents, navigate to Nobi Telesales -> Voip switchboard

The interface will be displayed as shown below.

1.Callog History

The Nobi Pro integrates a call history feature designed to store all outbound call logs from the switchboard to customers, including details such as call time, duration, call status, switchboard number, and customer number....

With smart filters, you can filter data to display call history.

2. Agent Management

This page displays a list of all the system's operators. You can delete or add operators. To delete an operator, please click on the "Delete" button to the right of the operator's name.

To add an operator, please click on the "Add an agent" button located to the right of the operator panel.

3. Agent Group

Display all call center agent groups in the system.

If you want to edit the call center group, please click on the "Edit" button to the right of the call center agent.

If you wish to delete a group of operators, please click on the "Delete" button to the right of the operator's name.