Nobi San
Nobi San is an integrated module that encompasses all the settings for Shopee and Lazada. You can select each platform and connection to configure the settings. To install Nobi San, go to the Nobi Pro admin page, navigate to Nobi Chat-> Nobi Chat Settings -> Install Nobi San
1. General Settings
At the "Tab General Setting", you can set up the features:
(1) Message notification sound: If this setting is ON, when entering the conversation screen, if there is a new message, the computer device will ring. **Note: You must turn on the browser sound
(2) Display unread conversations at the top: If this setting is ON, unread conversations will be displayed at the very top
(3) Select employees who can view the shop's conversations: Set up a list of employees to share conversations
After setting the features ON/OFF, click "Save settings" to save the changes.
2. Quick Reply
Here you can configure the function to use themes for template messages, add, edit, delete, synchronize, search, and filter template messages.
2.1. Add New Topic
Here you can set up the feature to use themes for template messages. When turned ON, the interface will display a "Add Topic" button.
To add a new theme, follow these steps:
Step 1: Click "Add Topic" -> Add Topic Form Displayed
Step 2: Enter Topic Name
Step 3: Select a color for the theme (If not selected, the system will default to the first color in the color palette)
Step 4: Click "Add New"
2.2. Delete Topic
To delete a topic, please follow these steps:
Step 1: Click on "Topic List"
Step 2: Click on (-) to delete Topic
2.3. Add New Quick Reply
Nobi San helps users set up Quick Reply as follows:
Step 1: Click "Add" -> Add New Quick Reply Form Displayed
Step 2: Enter information into the form to add a new message template, including:
Message template name
Select a topic (If desired)
Enter the message content (Dynamic data can be inserted into the content)
Choose an image (If available)
Step 3: Click "Add"
2.4. Update Quick Reply
To Update Quick Reply, please folows these step:
(1) Click the three dots on the right side of the template message.
(2) Chọn "Edit" -> Update form display: Update name/content/image of message template
(3) Click "Save"
2.5. Delete Quick Reply
To Delete Quick Reply, please folows these steps:
(1) Click the three dots on the right side of the template message.
(2) Select ''Delete" -> The confirmation popup for deleting a message template is displayed.
(3) Click "Confirm"
Additionally, you can also delete multiple template messages at once by:
(1) Check the boxes next to the template messages.
(2) Click on "Delete quick reply"->The confirmation popup for deleting a message template is displayed.
(3) Click "Confirm"
2.6. Synchronize Quick Reply
If you have multiple Shopee stores and want to set up the same template messages for all of them without having to repeat the message creation process, don't worry. Nobi San integrates an efficient template message synchronization feature, saving you time.
At the Quick Reply tab interface, to synchronize template messages, the synchronization steps are performed as follows:
Step 1: Click "Sync" -> Sync Form Displayed
Step 2: Choose a synchronized shop
Step 3: Select the target shop you want to synchronize.
Step 4: Select the template message to synchronize by ticking the checkbox in front of the template message.
Step 5: Click "Sync"
3. Set up conversation assign
For the conversation setup feature, you can choose one of the following segmentation methods:
No conversation division: All system staff will see all conversations from the time this feature is set up.
Staff self-assignment: Staff will see all their conversations and those not yet managed by anyone. Staff can take over a conversation by assigning it to themselves.
Automatic even distribution without limits: Staff will only see conversations they manage. Unmanaged conversations will be evenly distributed to staff with rights over the conversation. Note that if priority settings are configured, distribution will follow the priority rights.
Even distribution with a limit: Staff will only see conversations they manage. Unmanaged conversations will be evenly distributed to staff with rights over the conversation, but distributed according to a set limit.
Self-service conversation: Staff will only see conversations they manage, and if they finish handling the assigned conversations, they will have the right to take on conversations from the conversation list.
4. Filters Messages
Here you can set up keywords to mark them as banned. When the content contains these keywords, the system will not create automatic messages, nor send messages to customers.
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