Over view

In this overview, display all incoming orders from: Nobi, Shopee, Lazada, TikTok.

1. Menu

1.1. Total orders Tab

The order status includes: New, unpaid, completed, unconfirmed, confirming, confirmed, in production, awaiting packaging, unprocessed, processed, temporarily locked, out of stock, changing warehouse, packaging, awaiting collection, unable to pick up the goods, picked up, picking up, delivery delay, in transit, delivered, returning, returned, confirmed return, failed status, customer cancelled, seller cancelled, courier company cancelled, system cancelled, delivery cancelled, cancelled, awaiting cancellation response, deleted, failed, confirmed handover, confirmed reconciliation, reconciled.

1.2. Automated Orders Tab

Orders in this tab meet one of the following conditions:

• Enable the automatic order option (Nobi Chat) in the sales setup section

• Nobichat setup - general setup: Enable the automatic order creation option, select a branch - Whenever a message or comment contains a phone number, a new order will be automatically created in the system

• Nobichat setup - automatic order setup: An order will be automatically created when the comment content contains any of the listed keywords.

1.3. Unpaid Tab

Currently, orders coming from the platform in the pending confirmation status will be located in this tab.

1.4. Confirm Tab

The order status is: new, pending confirmation, confirming.

1.5. Packing Tab

Your order status is: packing in progress, awaiting packing, confirmed, in production, confirmed for handover.

1.6. Waiting for collection Tab

1.7. Delivering Tab

1.8. Finish Tab

1.9. Rescue order Tab

1.10. Returned Order Tab

The order status is: In Return Transit, Return Completed, Return Confirmed.

1.11. Partial return Tab

The order status is: canceled, customer canceled, seller canceled, carrier canceled, system canceled.