Shopee

The store is currently connected to Nobi, and the latest orders from the platform will automatically sync with the system. If the store loses connection with Nobi, users need to reconnect and synchronize orders to update to the latest order information and status.

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Shopee order list screen:

1. Synchronization

Click "Sync" to synchronize orders.

-- Synchronization table

(1) Select the store you want to sync

(2) Click " Sync "

2. Order Status

3. Select Action

Users can manipulate the following features:

• Print the selected order : For Shopee orders, the "Packing" status must be met to print the default order form or a custom template.

• Export selected excel order

• Export the selected order to Excel with product details

• For Shopee orders, it is not possible to duplicate or delete an order.

• Cancel selected orders

• Assign Tag

4 . Confirm Order

The order must be in a new status and located in the confirmation tab to qualify for order confirmation.

• Here, users can choose:

-- Request for pickup

With this option, the shipping carrier will contact the store and come to the store's address to pick up the items and deliver them to the customer.

--Drop off at the post office

With this option, the store will go to the nearest post office of the shipping carrier and hand over the goods to the carrier for delivery to the customer.

5 . Return Order Processing

The order has been processed for return and will be updated from the platform. The user will update the returned items. After the update is completed, the order status will change to confirmed return.

6 . Order details

At the order management interface, when you click on each order, you will see the order information, update history, and the conversation history of the customer with the Shop.